The Stay in Session block

The Stay in Session block keeps a bot flow's conversation active so the customer can keep interacting without the automation ending. Unlike other blocks, it does not send a message, collect data, or route the user anywhere — it simply tells the system to keep the current session open.

Why use it

Without this block, a flow that has finished its defined path may end the session, meaning a follow-up message from the customer would need to restart the automation from a trigger. Use Stay in Session when:

• A customer checks pricing and might ask a follow-up question afterwards
• A customer picks a service and might want to explore other options
• You want the customer to be able to trigger other keywords without restarting the flow
• You're building a conversational funnel where ongoing engagement matters

Add the Stay in Session block

Not the same as the 24-hour WhatsApp window

This block does not reset or extend WhatsApp's 24-hour free-messaging window. That window is controlled entirely by Meta based on the customer's last message to you, and the only way to message someone after it closes is with an approved template. Stay in Session only affects your own bot flow's internal session state.