Build WhatsApp, Instagram, and Facebook chatbots. Triggers, message and question blocks, Google Sheet steps, control blocks, and the AI bot builder.
This walks through a simple chatbot flow that greets a customer, offers a menu, and routes each choice to the
A trigger is the starting point of a flow. It decides when the bot runs. Choosing the right one keeps routing
Message blocks send content to the customer. They cover everything from a line of text to a scrollable product
The Ask a Question block collects information from the customer and stores the reply for use later in the flow
A button payload is a hidden value attached to a button. The customer sees a normal button, but tapping it sto
The GoTo block jumps the conversation to another step, or even to another bot. It lets you reuse a shared sect
The Google Sheet blocks let a bot read from and write to a spreadsheet without leaving the flow. Useful when a
The Smart Wait block makes a bot feel human. Instead of firing messages one after another, it pauses and waits
A set of small control blocks shapes when and how your bot responds. They are the difference between a bot tha
A bot is a clean way to fill your CRM. Create the fields you want, then have the bot ask for each one and save
WA.Expert builds bots for Instagram too, handled in the same builder as WhatsApp. Instagram bots reply to dire
Facebook Page bots reply to Messenger chats and to comments on your posts, all from the same builder as WhatsA
Beta feature, confirm availabilityThe AI bot builder is rolling out and is marked beta. Each generation is cha
Beta infrastructure, opt in per flowBot Version 2 is a newer chatbot infrastructure using caching for faster,
If a bot is not starting or replying, the cause is almost always one of a short list. Work through these befor
Export any bot flow as a one-time or lifetime link. Recipients clone it into their own account in one click.
Read guide →Connect any REST API mid-conversation to fetch order status, booking details, CRM records, or any real-time data.
Read guide →Collect data in a bot, save it to Super Fields, and automatically forward it to a notification number using a template.
Read guide →Connect each Meta Click-to-WhatsApp ad to a specific bot flow using the Ad ID.
Read guide →Browse the Template Store for pre-built bot flows across retail, healthcare, education, real estate, and more.
Read guide →Let a CRM, website, or automation platform start a WhatsApp bot conversation by sending a POST request.
Read guide →Use regular expressions in Ask a Question blocks to ensure inputs match the expected format before the bot continues.
Read guide →Send WhatsApp bot interactions to Meta as conversion events for retargeting and campaign optimisation.
Read guide →Let users enter a reference number and receive matching data from a Google Sheet as an instant bot reply.
Read guide →Pull rows from a Google Sheet and display them as interactive buttons or a dynamic list in a bot flow.
Read guide →Use the External API Call block to fire a webhook from a bot and hand data to the automation builder.
Read guide →Add a carousel block to show 2-10 cards with images and buttons. Use button payloads to route the conversation.
Read guide →Build a bot that collects ticket details, generates a Razorpay payment link, and confirms the booking on payment.
Read guide →