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Home › Help & Docs › Bot Builder › Working hours, stay in session, and timing blocks
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Working hours, stay in session, and timing blocks

A set of small control blocks shapes when and how your bot responds. They are the difference between a bot that feels considered and one that feels mechanical.

Working Hours

The Working Hours block branches the flow based on whether the current time is inside your business hours. Use it to reply instantly during the day and send an away message after hours.

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Add a node, go to Native Tools, and select Working Hours.
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Set your office hours, for example 9:00 AM to 5:00 PM. You can add multiple time slots for lunch breaks or split shifts — for example 9:00–1:00 and 2:00–7:00.
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Select the correct time zone for your business — Indian businesses should choose Asia/Kolkata.
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Choose your working days, for example Monday to Friday, or Monday to Saturday.
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Click Save. Messages outside these hours can automatically trigger an away message telling the customer when the team will respond.

Stay in Session

The Stay in Session block keeps the bot flow's session open so a customer can keep interacting without the automation restarting. It sends no message and does not affect WhatsApp's 24-hour window — it only keeps your own flow session active. Add it via Native Tools → Stay in Session; nothing further to configure. See the full Stay in Session guide for details.

Save Variable, Pause, and Typing Indicator

Save Variable Value stores a value for use later in the flow. Pause Automation stops the flow at a point, for example to hand to a human. The Typing Indicator shows the “typing…” state so replies feel human.

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