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Help & Docs

Everything you need to run the platform, from your first WhatsApp number to advanced automations. Search below, or browse by category.

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Messaging Channels

WhatsApp number setup, templates, bulk campaigns, Facebook, Instagram, and RCS.

Bot Builder

Build chatbot flows: triggers, message and question blocks, and the AI bot builder.

Automation Builder

Background workflows: webhooks, drip campaigns, the datastore, and utility blocks.

CRM

Contacts, segments, tags, campaigns, inbox, team members, departments, and boards.

Ecommerce

WhatsApp Commerce, catalogues, Shopify sync, products, and order collection.

Mini Apps (WhatsApp Flows)

Also called WhatsApp Flows: build in-chat forms, collect structured data, and store it in the CRM.

Payments

Native pay with Razorpay and PhonePe, payment request campaigns, and payment-triggered bots.

AI Dashboard

Create, train, and test AI agents that reply on your own business data.

Voice AI

Set up a voice AI agent, choose a model and voice, and enable WhatsApp voice calls.

Chat Widget

Add a WhatsApp chat icon and lead grabber to your website or WordPress.

Calendar Bookings

Create events and availability, take bookings via bot or Mini App, and send reminders.

Lead Source

Pull leads from IndiaMART, Google Forms, Facebook Lead Ads, Zoho, Typeform, and more.

Integrations

Connect Zapier, Make, Pabbly, n8n, Shopify, and WooCommerce to WhatsApp.

Reward Points

Run a loyalty store: add points via bots and automations, and send WhatsApp updates.

Media Manager

Store and organise media files, and manage customer access to them.

Troubleshooting

Common errors, Meta error codes, bot not triggering, and campaign delivery issues.

API Reference

Authenticate, send messages, receive webhooks, manage templates, and handle errors and rate limits.

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