Connect form and marketplace leads

Form tools like Google Forms, Typeform, and Jotform are common lead sources. Connecting them means a form submission triggers a WhatsApp message, a confirmation to the customer or an alert to your team.

Connect Google Forms

Google Forms connects using an Apps Script pasted directly into the form — not a simple webhook toggle.

Go to Lead Source → Google Forms Integration, click Create Connection, and name it.

Copy the generated Apps Script code and keep the webhook URL secure.

Open your Google Form in edit mode, click the three dots, and select Script Editor. Remove any existing code, paste the copied script, and save.

Go to Triggers → Add Trigger. Set the function to onSubmit and the event type to On form submit. Save and authorise.

Back in WA.Expert, open Field Mapping and map form fields (Name, Email, Phone, etc.) to your CRM fields.

Submit a test response in the form and verify the fields are fetched correctly.

Optionally enable Auto Create Contact or configure a webhook for real-time updates. Check the Logs section any time to see lead data, status, and errors.

Other form tools

Typeform, Jotform, and similar tools typically connect through a simpler webhook or native integration — the form submission sends data to WA.Expert, which maps the fields and runs your chosen flow.

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