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HomeHelp & Docs › Troubleshooting
Help & Docs

Troubleshooting

Quick fixes for the issues that come up most: number Pending, template rejections, bots not triggering, delivery and campaign problems, webhooks, payments, and Meta error codes.

Number stuck on Pending

If your number stays on Pending after registration, the cause is almost always a missing two-factor PIN. The n

Number migration or registration failed

Registration or migration can fail for a few predictable reasons. Work through these before retrying.Common ca

Template was rejected

Meta reviews every template and can reject one. The reasons are usually straightforward to fix.Common reasonsT

Bot is not triggering or replying

If a bot is not starting or replying, the cause is almost always one of a short list. Work through them in ord

Messages are not delivering

When messages do not reach customers, the cause is usually the messaging rules rather than a fault. Here are t

Campaign delivered poorly or failed

When a campaign reports failures or weak delivery, the delivery report tells you why. The causes are usually t

Webhook or automation is not firing

When an automation does not run on an incoming webhook, the cause is usually the webhook setup, the field mapp

Payments are not working

When in-chat payments do not complete, the cause is usually the gateway connection or the flow around it.Commo

Display name or green tick was rejected

Meta reviews display names and badge requests against its policies, and can reject either. The fixes are about

Understanding Meta error codes

When an action fails, Meta often returns an error code. You do not need to memorise them, but knowing how to r

Business account has been locked

If WhatsApp has temporarily stopped messaging operations for your account, here is how to recover with a fres

Number status shows NA

If your number status suddenly changed to NA, the number was either deleted or the account was banned. Here

Template paused mid-campaign

If Meta pauses an approved template during an active campaign due to spam reports, here are the two ways t

Restricted from creating a template

If your account is restricted from creating new templates, here is how to resolve it by moving to a fresh

Maximum phone numbers limit reached

Every WhatsApp Business Account has a cap on phone numbers. Here is how to request a limit increase from

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