Healthcare WhatsApp communication reduces no-shows, improves patient compliance, and saves front-desk time. These templates follow DPDP Act principles, sent only to patients who have consented. Every template includes the correct Meta category to minimise cost and maximise approval speed.
Every template below uses Meta-approved variable formatting. Copy the body text, replace static content with your brand details, keep the {{variable}} placeholders, and submit via WA.Expert.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient's full name | Ananya Sharma |
{{doctor_name}} | Doctor's name | Dr. Priya Kapoor |
{{date}} | Appointment date | April 8, 2026 |
{{time}} | Appointment time | 11:00 AM |
{{clinic_name}} | Clinic or hospital name | HealthFirst Clinic |
{{location}} | Area/location | Bandra West, Mumbai |
💡 Add a 'Get Directions' URL button linking to the clinic's Google Maps URL. Reduces 'where is your clinic?' support queries by ~60%.
| Variable | What to fill | Example value |
|---|---|---|
{{doctor_name}} | Doctor's name | Dr. Rajiv Mehta |
{{speciality}} | Doctor's speciality | Cardiologist |
{{time}} | Appointment time | 9:30 AM |
{{date}} | Appointment date | April 9, 2026 |
{{clinic_name}} | Clinic name | HeartCare Mumbai |
💡 Send two reminders: 24 hours before and 2 hours before. Clinics using both reminders report 38–45% reduction in no-shows vs email-only reminders. WA.Expert's scheduler handles timed delivery automatically.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Suresh Iyer |
{{test_name}} | Name of test | Complete Blood Count (CBC) |
{{sample_date}} | Date sample was collected | April 6, 2026 |
{{report_id}} | Report reference number | RPT-29834 |
{{report_link}} | Secure PDF download link | lab.healthfirst.in/RPT-29834 |
💡 Use a secure link (HTTPS) that expires after 7 days for privacy compliance. Most LIMS (Lab Information Management Systems) generate these automatically. Connect your LIMS to WA.Expert via webhook.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Kavita Rao |
{{medication_name}} | Medication name | Metformin 500mg (60 tablets) |
{{doctor_name}} | Prescribing doctor | Dr. Sharma |
💡 Trigger this 5–7 days before the patient's supply runs out. Calculate based on: dispensed quantity ÷ daily dosage. For 60 tablets at 1/day, remind on day 53 after dispensing.
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Rajesh Kumar |
{{discharge_date}} | Discharge date | April 7, 2026 |
{{summary_link}} | Secure discharge PDF link | portal.hospital.com/dc/78923 |
{{doctor_name}} | Follow-up doctor | Dr. Nair |
{{followup_date}} | Follow-up appointment date | April 14, 2026 |
{{emergency_number}} | Hospital emergency line | 022-4567-8900 |
| Variable | What to fill | Example value |
|---|---|---|
{{patient_name}} | Patient name | Sunita Patel |
{{package_name}} | Package name | Full Body Checkup (60 parameters) |
{{test_count}} | Number of tests included | 60 |
{{price}} | Package price | 1,999 |
{{offer_deadline}} | Offer validity date | April 30, 2026 |
💡 This is correctly classified as Marketing, it promotes a health package. Send only to patients who have opted in to receiving health offers. Works well with a 'Book Now' URL button and 'Call Us' phone button.
Build a complete appointment booking flow, with WhatsApp Flows.
Read →WA.Expert connects to your clinic software via webhook. Appointment reminders, lab reports, and discharge summaries send automatically.