Day 1 is assigned to a specific date by the WSP team based on your batch start date.
📅 Check your confirmation email for your full task schedule.
Haven't received it? Email hello@wa.expert and we'll sort it out quickly.
📅 Week 1 · Monday
day-01
What is WA.Expert?.
Today you'll learn: what WA.Expert is and why businesses pay for it — explained so clearly you could teach it to your parents by tonight.
⏱ ~20 mins
📖 Read + Quiz + Submit
✅ Need 3/5 to unlock
🔒 Wednesday only
Week
Week 5 of 8
Day
1 of 14
Program
2-Week Program
📖 Read This First — About 8 Minutes
The sale ends when the client says yes. The relationship begins when onboarding starts.
Day 27. Continuing your industry implementation deep dives and advanced expert topics. Today: Client Onboarding — Technical Handover.
You have the technical foundations from Month 1. Now you are applying them systematically to each industry and advanced capability — building the full expert toolkit that makes you capable of handling any WA.Expert implementation engagement.
🔧
Each industry deep dive follows the same expert pattern: Identify the unique pain points → map them to the right WA.Expert features → design the configuration → build the integration → measure the outcome. Same methodology, different context every day.
Read the reference page below for today's industry or topic, then apply your implementation knowledge to the quiz and task.
🔑 Expert principle: Every implementation decision should be justified by a specific client need — not by feature availability. Build what the client actually needs. Nothing more.
💡
Read the reference page below before taking the quiz.
Why do most WA.Expert clients who churn do so within the first 30 days?
A
The platform is too complex
B
Expectation mismatch — they expected to be fully operational in 24 hours. When normal 7–14 day setup takes its full time, they feel misled even though the timeline was completely standard.
C
They find cheaper competitors
D
The salesperson moves on
✅ Expectation mismatch is the primary driver of early churn. Normal timelines feel like delays when not communicated upfront.
❌ Expectation mismatch is the answer. Normal timelines = delays to a client who expected instant results. Set expectations before setup begins.
Question 2 of 5
Most important sentence to say immediately after a client says yes?
A
'Great! I'll pass you to our onboarding team.'
B
'Before we start setup, let me walk you through what the first two weeks look like — so there are no surprises. Account setup takes 24–48 hours. WhatsApp number verification typically 24–72 hours from Meta's side...'
C
'When would you like to go live?'
D
'Let's start the payment process first.'
✅ Timeline walkthrough before setup begins. One conversation that sets accurate expectations prevents all timeline-related friction in the onboarding phase.
❌ Walk them through the realistic timeline immediately after the yes. This one conversation prevents the most common source of early frustration.
Question 3 of 5
What is a warm handover to the WA.Expert implementation team?
A
Sending the client's email to the implementation team
B
Introducing the client WITH specific context — business type, priority use cases, team size, any specific requirements or concerns raised during the sales conversation
C
A formal legal handover document
D
Sending the signed contract
✅ Context is what makes it warm. 'This is Sharma Clinic — they need appointment reminders as priority, 3 receptionists to train, concerned about setup complexity' vs just a name and email.
❌ Context is what makes it warm. The implementation team needs: business type, priority use cases, team size, specific concerns. A name and email is a cold handover.
Question 4 of 5
WhatsApp template approval typically takes how long — and why is this critical to communicate upfront?
A
Instantaneous
B
1–3 business days. If the client expects to run campaigns on Day 1 and approval takes 3 days, they feel delayed. Telling them upfront turns a potential complaint into an expected step.
C
1–2 weeks minimum
D
Templates don't need approval for utility messages
✅ 1–3 days, communicated upfront. Normal process that feels like a delay when unexpected. Expected process that is just part of the setup when communicated in advance.
❌ 1–3 days and communication upfront. Normal Meta review. Unexpected = complaint. Expected = just part of the process.
Question 5 of 5
You commit to a 30-day check-in after onboarding. What specific outcome should you reference?
A
Whether they liked the onboarding team
B
The specific KPI from the sales conversation — no-show reduction, inbound call reduction, campaign open rate — whatever was identified as the primary success measure
C
Whether they plan to refer someone
D
How much they've spent on Meta charges
✅ The specific KPI from the sales conversation shows you remember what they needed and holds both parties accountable to the outcome that was promised.
❌ The specific KPI from the sales conversation. Connecting the 30-day check-in to the original promise shows accountability and builds trust.
–of 5
Answer all 5 questions, then check your score.
✏️ Your Task
🔒
Score 3/5 to unlock this
Complete the quiz above first. The moment you score 3 or more, this section unlocks.
🏅
🎉 Day 1 — done!
Day 2 opens on your assigned Tuesday.
📝 Today's Task
Someone in your family runs a small business. In 3–4 sentences, explain WA.Expert to them like you're actually WhatsApp-ing them right now. Your own words — not copied from the page.
Start like this: "So there's this platform I was reading about — it's basically for businesses that get too many WhatsApp messages to handle manually. It lets them..."
0 / 800
From your registration confirmation email. Can't find it?
Submitting before 11 PM IST on your assigned Wednesday counts as Day 27 complete.
Week 1 · Coming Tomorrow
Day 2 — WhatsApp App vs Business APIOpens Tuesday on your assigned date.