Day 1 is assigned to a specific date by the WSP team based on your batch start date.
📅 Check your confirmation email for your full task schedule.
Haven't received it? Email hello@wa.expert and we'll sort it out quickly.
📅 Week 1 · Monday
day-01
What is WA.Expert?.
Today you'll learn: what WA.Expert is and why businesses pay for it — explained so clearly you could teach it to your parents by tonight.
⏱ ~20 mins
📖 Read + Quiz + Submit
✅ Need 3/5 to unlock
🔒 Wednesday only
Week
Week 7 of 8
Day
1 of 14
Program
2-Week Program
📖 Read This First — About 8 Minutes
A smooth technical onboarding prevents the most common source of early client churn.
Day 39 — Month 2, Week 7. You are in the advanced phase of the 2-Month Expert Program. Today: Client Onboarding — Technical.
You now have the full technical and implementation foundation from Days 1–28. The remaining days build the advanced expert capabilities — the skills that differentiate a junior implementer from a senior consultant.
🔬
Expert-level work is about depth within a domain, not breadth across domains. Anyone can configure a Team Inbox. An expert configures it correctly the first time, anticipates the edge cases, and knows how to fix it when something breaks six months later. That depth is what today builds.
Read the reference page below, then apply your expert-level knowledge to the quiz and the day's task. The tasks at this stage are real deliverables — not practice exercises.
🔑 Expert standard: Every task submission from Day 29 onwards should be something you could show to a client or employer as evidence of your capability. Not a draft — a deliverable.
💡
Read the reference page below before taking the quiz.
What is the WA.Expert account setup sequence in the correct order?
A
Templates → phone number → WABA
B
WABA creation → Business verification → Phone number registration and verification → Agent accounts created → Template submission → Integration configuration → Testing → Go-live
C
Go-live → testing → configure → register
D
Templates → integrations → agents → WABA
✅ WABA first (foundation), then verification, then number, then agents, then templates, then integrations, then test, then go-live. Each step depends on the previous one.
❌ WABA → verification → phone number → agents → templates → integrations → test → go-live. This sequence is non-negotiable — each step is a dependency for the next.
Question 2 of 5
How long does WhatsApp Business verification typically take for a new account?
A
Instantaneous
B
1–7 business days depending on the business category, documentation quality, and current Meta processing times. Healthcare and finance categories may take longer due to additional verification requirements.
C
Exactly 24 hours always
D
Only during business hours
✅ 1–7 days depending on category and documentation. Healthcare and finance can take longer. This is why the setup timeline must be planned with buffer before go-live.
❌ 1–7 business days, category-dependent. Healthcare and finance often take longer. Build buffer into the go-live timeline.
Question 3 of 5
What is the correct way to migrate a business from an existing WhatsApp number to a new WA.Expert account?
A
Simply log out of the old WhatsApp and log into WA.Expert
B
Number migration requires: porting the number through Meta's process (removing it from existing WhatsApp or WhatsApp Business App first), then registering it in WA.Expert's WABA. Customers see no change — same number, new system.
C
Create a new number and tell all customers
D
Migration is not possible — must use a new number
✅ Migration preserves the existing number. Remove from current WhatsApp app → register in WA.Expert's WABA. Customers see the same number with no disruption.
❌ Migration preserves the number. Remove from current app → register in WABA. Same number for customers, new system underneath. No disruption.
Question 4 of 5
A client's WhatsApp number has been banned mid-onboarding. What is the recovery path?
A
Create a new WA.Expert account with a different number
B
Submit an appeal through Meta's Business Support with business documentation. If ban is upheld: register a new number on the WABA. Inform the client of the timeline (1–2 weeks typical) and do not attempt to use the banned number during appeal.
C
The ban cannot be reversed — start completely fresh
D
Try reconnecting the number to the platform
✅ Meta appeal first with documentation. If upheld, new number on existing WABA. The WABA and business verification remain — only the number changes.
❌ Meta appeal first. If upheld → new number on existing WABA. WABA and business verification remain valid.
Question 5 of 5
After go-live, a client reports that their chatbot is routing all conversations to the supervisor queue instead of the correct agents. Likely cause?
A
The supervisor has too many messages
B
A routing rule misconfiguration — the keyword triggers for agent routing may be too narrow, the agent availability status may be set incorrectly, or a recent change to the chatbot flow broke the routing logic. Review each in sequence.
C
The chatbot needs to be rebuilt
D
WhatsApp API has changed its routing system
✅ Routing misconfiguration diagnosis: keyword triggers → agent availability → chatbot flow changes. Systematic review of each finds the cause.
Complete the quiz above first. The moment you score 3 or more, this section unlocks.
🏅
🎉 Day 1 — done!
Day 2 opens on your assigned Tuesday.
📝 Today's Task
Someone in your family runs a small business. In 3–4 sentences, explain WA.Expert to them like you're actually WhatsApp-ing them right now. Your own words — not copied from the page.
Start like this: "So there's this platform I was reading about — it's basically for businesses that get too many WhatsApp messages to handle manually. It lets them..."
0 / 800
From your registration confirmation email. Can't find it?
Submitting before 11 PM IST on your assigned Wednesday counts as Day 39 complete.
Week 1 · Coming Tomorrow
Day 2 — WhatsApp App vs Business APIOpens Tuesday on your assigned date.