Day 1 is assigned to a specific date by the WSP team based on your batch start date.
📅 Check your confirmation email for your full task schedule.
Haven't received it? Email hello@wa.expert and we'll sort it out quickly.
📅 Week 1 · Monday
day-01
What is WA.Expert?.
Today you'll learn: what WA.Expert is and why businesses pay for it — explained so clearly you could teach it to your parents by tonight.
⏱ ~20 mins
📖 Read + Quiz + Submit
✅ Need 3/5 to unlock
🔒 Tuesday only
Week
Week 8 of 8
Day
1 of 14
Program
2-Week Program
📖 Read This First — About 8 Minutes
In production implementations, things go wrong. Expert knowledge means resolving them fast.
Day 44 — Month 2, Week 8. You are in the advanced phase of the 2-Month Expert Program. Today: Error Handling + Account Recovery.
You now have the full technical and implementation foundation from Days 1–28. The remaining days build the advanced expert capabilities — the skills that differentiate a junior implementer from a senior consultant.
🔬
Expert-level work is about depth within a domain, not breadth across domains. Anyone can configure a Team Inbox. An expert configures it correctly the first time, anticipates the edge cases, and knows how to fix it when something breaks six months later. That depth is what today builds.
Read the reference page below, then apply your expert-level knowledge to the quiz and the day's task. The tasks at this stage are real deliverables — not practice exercises.
🔑 Expert standard: Every task submission from Day 29 onwards should be something you could show to a client or employer as evidence of your capability. Not a draft — a deliverable.
💡
Read the reference page below before taking the quiz.
Messages are showing as 'Sent' but not 'Delivered'. What are the possible causes?
A
The recipient's phone is broken
B
Recipient's phone may be off or out of coverage (common, temporary), recipient has blocked the number, or the account has a quality issue causing Meta to throttle delivery. Check delivery rate trends — isolated incidents vs systematic drop.
C
WA.Expert has a bug
D
The template was rejected
✅ Three causes: recipient offline (temporary), blocked number (permanent for that contact), or quality throttling (systematic). Trend analysis distinguishes between them.
❌ Three causes: recipient offline, blocked number, quality throttling. Trend analysis distinguishes isolated incidents from systematic problems.
Question 2 of 5
A client's quality rating drops from Green to Red overnight. What is the emergency response protocol?
A
Continue sending — the rating will self-correct
B
1. Immediately pause ALL outbound marketing campaigns. 2. Review the last 24 hours of sent messages for any that may have caused high opt-outs. 3. Check if a large campaign to a low-quality list was sent. 4. Submit a quality review appeal to Meta. 5. Do not resume until rating recovers to Yellow minimum.
C
Send more messages to improve engagement
D
Create a new WhatsApp number
✅ Pause immediately → diagnose root cause → Meta appeal → wait for recovery before resuming. Continuing to send on Red accelerates toward account suspension.
❌ Pause ALL marketing immediately → diagnose → appeal to Meta → do not resume until Yellow minimum. Continued sending on Red risks account suspension.
Question 3 of 5
A webhook integration has been silently failing for 3 days — 847 payloads were lost. How should this be handled?
A
Accept the data loss and move on
B
Retrieve all 847 failed payloads from the dead letter queue. Replay them in chronological order to the receiving system. Audit why the monitoring did not catch the failure within 3 days — improve alerting thresholds.
C
Only recover the most recent failures
D
Rebuild the integration from scratch
✅ Dead letter queue replay + chronological order + monitoring audit. The dead letter queue exists for exactly this scenario. Then fix the alerting so 3 days of silent failure cannot happen again.
❌ Dead letter queue replay (chronological) + monitoring audit + alerting improvement. Prevention next time is as important as recovery this time.
Question 4 of 5
A chatbot is generating hallucinated responses (making up information) after an AI model update. Immediate fix?
A
Wait for the AI model to self-correct
B
1. Disable the AI integration immediately and revert to rule-based chatbot. 2. Review the system prompt for any ambiguity that the new model version may be interpreting differently. 3. Test extensively before re-enabling AI. 4. Add explicit instructions to prevent the specific hallucination.
C
Remove the chatbot entirely
D
Tell customers the responses may be inaccurate
✅ Disable AI immediately → revert to rule-based → diagnose prompt issues → update prompt → extensive testing → re-enable. Never leave a hallucinating AI in production.
❌ Disable AI immediately → rule-based fallback → diagnose → update prompt → test extensively → re-enable. Never leave hallucinating AI facing customers.
Question 5 of 5
A client's WhatsApp number is approaching the messaging tier limit. They have a large campaign planned. What should happen?
A
Send the campaign and deal with the limit when it's reached
B
1. Check current tier and daily usage pattern. 2. Calculate whether the campaign can be completed within current tier limits. 3. If not: throttle the send over multiple days OR apply for tier upgrade via Meta (requires Green quality rating). 4. Never plan a campaign that depends on a tier upgrade not yet approved.
C
Cancel the campaign
D
Split the campaign across multiple accounts
✅ Plan before the campaign runs: check tier, calculate daily sends, throttle if needed or apply for upgrade with buffer time. Never plan a campaign that depends on an unconfirmed tier upgrade.
❌ Check tier → calculate → throttle or apply for upgrade → never depend on an unconfirmed upgrade. Proactive planning prevents campaign failures.
–of 5
Answer all 5 questions, then check your score.
✏️ Your Task
🔒
Score 3/5 to unlock this
Complete the quiz above first. The moment you score 3 or more, this section unlocks.
🏅
🎉 Day 1 — done!
Day 2 opens on your assigned Tuesday.
📝 Today's Task
Someone in your family runs a small business. In 3–4 sentences, explain WA.Expert to them like you're actually WhatsApp-ing them right now. Your own words — not copied from the page.
Start like this: "So there's this platform I was reading about — it's basically for businesses that get too many WhatsApp messages to handle manually. It lets them..."
0 / 800
From your registration confirmation email. Can't find it?
Submitting before 11 PM IST on your assigned Tuesday counts as Day 44 complete.
Week 1 · Coming Tomorrow
Day 2 — WhatsApp App vs Business APIOpens Tuesday on your assigned date.