Every agent gets their own login. Every conversation gets assigned. Managers see everything. Customers get served.
Manually or automatically assign conversations to the right team member. Route based on department, language, or bot qualification tag.
Add private notes to any conversation that only your team can see. Discuss, escalate, or brief each other without the customer knowing.
Build a library of saved replies for common questions. Any agent can send a polished, brand-consistent response in one click.
Every message, assignment, and note is logged. Managers can see response times, agent performance, and conversation outcomes, in real time.