Build a WhatsApp chatbot that qualifies leads, answers FAQs, books appointments, and hands off to a human when it matters — no code required. Running in under 2 hours.
Build complete conversation flows with a visual canvas. Add conditions, branches, delays, and actions by dragging components into place.
Trigger bot flows based on any keyword, button click, payment event, or e-commerce trigger, including Shopify abandoned cart.
When a customer needs a human, the bot detects it and routes to the right agent, with full conversation context already visible in their inbox.
Every bot interaction captures contact data, tags leads, and syncs to your CRM automatically. Never lose a lead to an untracked conversation again.
A WhatsApp chatbot is only useful if it knows what to do at each turn of a conversation. Here is the path a typical customer takes once your bot is live.
Order tracking, return requests, working hours, payment links, and the twenty questions your team answers a hundred times a day. The bot handles them around the clock so your agents only see the chats that genuinely need a person.
Ask the three or four questions that separate a serious buyer from a window shopper, budget, timeline, location, intent, and tag each contact accordingly. Your sales team wakes up to a sorted list instead of a pile of cold names.
Let people pick a slot, confirm it, and get a reminder before it arrives, all inside the chat. Clinics, salons, tutors, and service businesses cut their no-show rate without a single phone call.
Show products, let customers browse by category, and push them to a payment link or your store. Pair it with abandoned cart triggers and the bot quietly recovers sales you would otherwise lose.
Collect documents, KYC details, or sign-up information through structured forms inside WhatsApp. Useful for loans, admissions, job applications, and anything that used to mean a long email thread.
Build flows in Hindi, English, or any regional language your customers actually use. Let the first message offer a language choice and run the rest of the chat the way they prefer to read.
Most businesses that try to build a WhatsApp bot get stuck in the same place. They either wait weeks for a developer to wire something up, or they buy a rigid template they can never change. Both leave you unable to fix a typo without raising a ticket.
The visual builder works differently. You see the whole conversation as a map. You drag a step, change the wording, add a branch for people who answer "no", and publish. The person who knows your business best, you, is the person editing the bot, which is exactly how it should be.
A chatbot does its best work when it is wired into everything else. Here is what it connects to inside WA.Expert.
Hand the open-ended questions a rule-based bot cannot answer to an AI layer trained on your own content.
When the bot hands off, the conversation lands in a shared inbox with the right agent and full context.
Swap messy back-and-forth for clean in-chat forms when you need structured answers fast.
This is the question most businesses get stuck on, and the honest answer is that you probably want both. A rule-based bot follows a path you design. It is reliable, predictable, and perfect for anything with fixed steps, like booking a slot, tracking an order, or showing a menu. You always know exactly what it will say.
An AI bot handles the questions you did not script, phrased in ways you did not expect. It is flexible but less predictable, which is why you would not want it running a payment step on its own. The sensible setup uses rules for the parts that must be exact and AI for the open conversation around them.
Here is a simple lead-qualification flow for a real estate enquiry, the kind you could build in an afternoon.
By the time a human steps in, the lead is already qualified and tagged. The advisor spends time selling, not asking the same four questions for the hundredth time.
The chatbot builder is part of the paid plans, with the number of bots you can run rising as you move up.
Includes the chatbot builder with room for a handful of bots, suited to a business automating its main flows.
Adds unlimited chatbots and an automation builder, for teams running many flows across different needs.
Everything in Premium plus done-for-you setup, where the team builds your first bots for you.
Exact bot counts and what each tier includes are on the pricing page. The message charges for what the bot sends are billed separately at WhatsApp's standard rates, with no markup.
A good chatbot is planned before it is built. Our free worksheet walks you through every decision in plain English, what the bot says first, what each choice leads to, and where a person steps in.
Open the planning template3-day free trial, no credit card. And if you ever get stuck, we are the only platform in India that answers you live on WhatsApp.
Representative of results our customers see.
"Set it up on a Saturday afternoon. By evening it was replying to enquiries on its own. Honestly didn't expect it to be this simple"
"We get like 80-100 messages a day. The bot now handles most of them. Our team only steps in when its something complex"
"The bot books appointments, sends confirmations, even collects the advance payment. Zero manual work on our side"
Not sure if WA.Expert is right for you? Message us. A real person replies in under 2 minutes. No sales pitch. Just honest answers.
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