Assign conversations, tag by type, see full history, respond from any device. All from one shared WhatsApp number. No more personal phones, no more chaos.
Manually or automatically assign conversations to the right team member. Route based on department, language, or bot qualification tag.
Add private notes to any conversation that only your team can see. Discuss, escalate, or brief each other without the customer knowing.
Build a library of saved replies for common questions. Any agent can send a polished, brand-consistent response in one click.
Every message, assignment, and note is logged. Managers can see response times, agent performance, and conversation outcomes, in real time.
The green WhatsApp app lets one person hold the phone. A business that runs on WhatsApp needs the whole team in the same conversation history without tripping over each other. Here is how the shared inbox handles that.
Their own login, a clear queue of conversations that belong to them, and saved replies for the questions they answer all day. Less hunting for context, more time actually helping people.
A live view of response times, open chats, and how each agent is doing. Reassign a stuck conversation, spot a backlog, and step in before a customer gives up waiting.
A full record of every conversation, even after an agent leaves. The customer relationship belongs to the company, not to one person's phone, which is how it should always have been.
Plenty of growing businesses run customer chat off a single handset that gets passed around, or off a personal number that belongs to whoever set it up. It works until it does not. Messages get missed overnight. Nobody knows what was already promised. When the person holding the phone is on leave, the whole thing stops.
A shared inbox fixes the structural problem, not just the symptoms. The number sits with the business, the conversations are visible to the team, and the history survives staff changes. You stop losing customers to the gaps between people.
The bot handles the routine and hands the rest to a human in the inbox, context already attached.
Every contact's details sit beside the chat, so agents reply with full knowledge of who they are.
Let AI draft replies or answer the easy ones, with a person reviewing whatever needs a human touch.
The free WhatsApp Business app is fine for one person. The moment a second person needs to help, its limits show. Here is the honest difference.
If you are a solo owner answering chats yourself, the free app is enough. Once you have a team, shifts, or more chats than one person can hold, the gaps become daily problems, and a shared inbox is what closes them.
The number of agent logins depends on your plan, and you can add more seats whenever your team grows.
Each plan comes with a set number of agent logins. Higher tiers include more, suited to larger support and sales teams.
Need more than your plan includes? Add agent seats as an add-on, billed per agent per cycle, so you scale up without changing plans.
Every agent works the same business number. Customers see one consistent identity no matter who replies.
The seats each plan includes and the per-agent add-on rate are listed on the pricing page.
3-day free trial, no credit card. And if you ever get stuck, we are the only platform in India that answers you live on WhatsApp.
Representative of results our customers see.
"Before this we had 4 people giving out their personal numbers. Total mess. Now everything goes through one number"
"Assigning conversations to team members and tracking who replied to what - thats what we needed"
"Customer messaged us, my colleague already replied but I didn't know. That used to happen every day. Now it doesnt"
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