WhatsApp API for Retail & Franchises

Your store is open. Your WhatsApp should be too.

From high-street retail to multi-city franchise networks, WA.Expert gives you a scalable WhatsApp system that drives footfall, boosts repeat purchases, and connects every location.

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98%

WhatsApp open rate

2.5B

Active WhatsApp users

24hr

To go live on WA.Expert

60%

Average CTR on WhatsApp

The Problem

Where Retail & Franchises businesses lose on WhatsApp.

No way to communicate offers to local customer base at scale

A problem every Retail & Franchises business faces — and most just accept as normal.

Multi-location customer service with no central visibility

Manual processes that drain your team's time and kill your response rate.

Loyalty and retention all manual and inconsistent

Visibility gaps that cost you customers you didn't even know you were losing.

Use Cases

Exactly how Retail & Franchises businesses use WA.Expert.

Not generic templates. Purpose-built workflows for how your industry actually operates.

Hyperlocal Campaign Targeting

Segment your customer list by location, last purchase, or product category. Send hyperlocal offers to the right customers at the right time.

New Stock & Offer Announcements

New arrivals, flash sales, and clearance offers sent to your customer list via WhatsApp the moment you're ready. Higher open rates than SMS and email combined.

Franchise-Level Multi-Account Management

Each franchise location gets its own WhatsApp number. Head office sees everything. No shared logins. No confusion. Full audit trail.

Order & Pick-Up Notifications

Click-and-collect confirmation, ready-for-pickup alerts, and order status updates sent automatically via WhatsApp for every order.

Loyalty & Repeat Purchase Automation

Segment your best customers and trigger exclusive offers based on purchase history, last visit date, or total spend — all automatically.

Customer Feedback & NPS

Post-purchase satisfaction surveys via WhatsApp. Fast, high-response, and directly actionable — identify your promoters and your detractors in real time.