Everything you need to know.
Straight answers only.

WA.Expert is a WhatsApp Business API platform that gives businesses a full suite of tools, chatbot builder, team inbox, bulk messaging, CRM, and API integrations, all to manage customer communication at scale on WhatsApp.

WA.Expert is built on the official WhatsApp Business API. All accounts are verified and connected through Meta's official Business Solution Provider (BSP) infrastructure, ensuring full compliance with WhatsApp's policies.

WA.Expert works for businesses of every size, from a solo founder to a 500-seat enterprise team, across India. It is popular with e-commerce brands, real estate developers, education institutions, healthcare clinics, BFSI teams, and logistics companies, and it scales to large enterprises on the same ₹599 plan. If your business handles 50 or more customer conversations a day on WhatsApp, WA.Expert is built for you.

Most businesses are live within 24 hours. You sign up, connect or register your WhatsApp number, and our team handles the API verification and initial setup. No technical expertise required.

You can use an existing business number or register a new one. Important: a number connected to the WhatsApp Business API cannot also run on the regular WhatsApp app or WhatsApp Business app simultaneously. Plan your number accordingly.

No. The platform is designed for non-technical users. The chatbot builder, inbox, CRM, and bulk messaging are all no-code. For API and webhook integrations, basic technical understanding helps, but we offer DFY (Done For You) setup services for clients who prefer us to handle it.

Yes, a 3-day free trial with no credit card required. You get full access to the platform — add your WhatsApp number, build bots and automations, and test incoming webhooks. As soon as you add your number, we credit ₹5 to your wallet so you can test sending real messages (Meta's standard per-message rates apply to what you send). External actions like Google Sheets and other integrations need a paid plan to run.

Quarterly billing lets us offer significantly lower platform charges than a monthly billing model. The annual plan offers even greater savings. The platform is designed for businesses committed to WhatsApp as a long-term channel, not those testing it for 30 days.

Since July 2025, Meta charges per message delivered, not per conversation window. Free-form replies inside the 24-hour window after a customer messages you stay free, and utility templates sent inside that window are free too. Marketing templates are always charged. WA.Expert charges no markup on these rates — what Meta charges, we pass through to you directly.

Platform plans are prepaid and non-refundable once activated. This is standard across WhatsApp API providers. We strongly recommend using the free trial before committing to a plan. Please read our full Refund Policy before purchasing.

Upgrades can be done at any time by paying the difference. Downgrades take effect at the next renewal cycle. Contact our support team to make any plan changes.

Native integrations include Shopify, WooCommerce, Zoho Books, Google Sheets, Razorpay, MongoDB, Elementor, and Swipe Pages. Via webhooks and the automation builder, you can connect to 1,000+ additional tools including Salesforce, HubSpot, ERPNext, and any platform with an API.

Full API documentation is available in Postman format, accessible from your WA.Expert dashboard. It covers all endpoints for sending messages, managing contacts, creating templates, scheduling bulk campaigns, and handling webhooks.

All data is transmitted over encrypted channels. We are compliant with WhatsApp's Business Policy and India's data protection requirements. We do not sell or share customer data with third parties. Full details in our Privacy Policy.