Delhivery + WhatsApp API Integration — Complete Guide 2025

Delhivery moves the package. WA.Expert keeps the customer informed. Connect Delhivery to WA.Expert and every key milestone — dispatched, out for delivery, delivered, NDR — fires an instant WhatsApp. WISMO calls drop 55%, first-attempt delivery improves 17%.

Connect Delhivery + WhatsApp → Talk to an Expert

55%

Reduction in WISMO calls

17%

Higher first-attempt delivery success with OFD alerts

NDR rescue

58% failed deliveries recovered via WhatsApp

India #1

Largest Indian logistics company

What You Can Automate

Top use cases for Delhivery + WhatsApp API

Delhivery is India's largest fully integrated logistics company — serving 100,000+ businesses with express, surface, and B2B shipping. WA.Expert connects Delhivery's tracking API to WhatsApp for proactive customer notifications that eliminate WISMO calls.

📦

AWB created → WhatsApp

New Delhivery AWB fires WhatsApp with tracking link, estimated delivery date.

🚚

OFD scan → WhatsApp alert

Out for delivery scan fires WhatsApp so customer is ready to receive.

✅

Delivered → confirmation

Delivery scan fires WhatsApp confirmation + review/feedback request.

🔄

NDR → reschedule bot

Failed delivery attempt fires WhatsApp NDR rescheduling flow.

Trigger → Action

How Delhivery events trigger WhatsApp messages

Delhivery trigger	WhatsApp action (WA.Expert)	Business impact
PKD (Picked up)	WhatsApp dispatch confirmation + tracking link	−30% "is it dispatched?" calls
OFD (Out for delivery)	WhatsApp OFD alert — be home today	−22% failed delivery attempts
DLV (Delivered)	WhatsApp delivery confirmation + review ask	Satisfaction + social proof
UD (Undelivered/NDR)	WhatsApp rescheduling flow within 60 min	58% NDR rescue rate
RTO initiated	WhatsApp RTO notification + refund info	Customer transparency

Setup Guide

How to connect Delhivery to WhatsApp API

Access Delhivery Tracking API

Register for Delhivery's logistics API at merchants.delhivery.com. Get your API token. This allows WA.Expert to poll tracking status or receive webhook push events for your AWBs.

Set up tracking webhook or polling

Option A (webhook — recommended): In Delhivery Merchant Portal → API → Webhooks. Add WA.Expert endpoint for tracking updates. Option B (polling): WA.Expert polls Delhivery tracking API every 30 minutes for status changes.

Map customer phone to AWB

When creating Delhivery shipments, ensure the customer's phone number is stored in your order database. WA.Expert cross-references AWB → order → customer phone to determine the WhatsApp recipient.

Configure tracking event templates

Create WhatsApp templates for: dispatched, OFD, delivered, NDR, and delay. WA.Expert's Delhivery template pack includes pre-approved messages with tracking links and action buttons.

Set up NDR rescue automation

For UD (undelivered) Delhivery status: WA.Expert fires the NDR rescheduling WhatsApp within 60 minutes. Customer selects reschedule option. WA.Expert calls Delhivery API to update delivery instructions.

Sample Delhivery → WhatsApp payload

// Delhivery tracking webhook → WA.Expert
// Event: shipment status update
{
  "waybill": "1610000000001",
  "status": "Out for Delivery",
  "status_code": "OFD",
  "remarks": "Shipment out for delivery",
  "timestamp": "2026-04-08T09:30:00Z",
  "phone": "9876543210",
  "consignee": "Priya Sharma"
}

WA.Expert handles WhatsApp API authentication, template approval, and delivery. You only pass the trigger data from Delhivery — no WhatsApp API expertise needed on your end.

FAQ

Delhivery + WhatsApp — common questions

Does Delhivery support webhooks for tracking updates?

Yes — Delhivery's merchant API supports webhook push notifications for shipment status changes. Register your WA.Expert webhook URL in the Delhivery Merchant Portal under API settings. Alternatively, WA.Expert can poll the Delhivery tracking API at regular intervals for brands that cannot set up webhooks.

What is the fastest way to send Delhivery tracking updates to customers?

The fastest approach: Delhivery webhook → WA.Expert → WhatsApp. This fires within 2–3 minutes of Delhivery scanning the package. The slowest (but still effective) approach is polling every 30 minutes. For OFD notifications where timeliness is critical, webhook is strongly recommended.

Can I use Delhivery + WA.Expert for B2B shipments?

Yes — Delhivery serves both B2C and B2B shipments. B2B tracking notifications work identically — map the receiver's contact phone in your shipment creation and WA.Expert sends tracking WhatsApps to them. B2B receivers (warehouse managers, procurement teams) benefit from proactive delivery notifications for planning.

How does NDR rescheduling work with Delhivery via WhatsApp?

When Delhivery raises a UD (undelivered) status, WA.Expert fires a rescheduling WhatsApp to the customer. The customer selects their preferred rescheduling option (retry today, tomorrow, change address). WA.Expert calls the Delhivery API's reschedule endpoint with the customer's selection.

What if Delhivery doesn't send the customer's phone in the webhook?

Delhivery webhooks include the consignee phone if it was provided during shipment creation. Ensure you pass the customer's phone when creating Delhivery shipments via API. If phone is not in the webhook, WA.Expert can be configured to look up the phone from your order system via a secondary API call.

Does this work with Delhivery's surface and air express services?

Yes — the tracking status codes and webhook format are the same across Delhivery Express, Surface, and Reverse logistics. WA.Expert handles all three service types with the same integration.

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