Cart recovery: 62%.
COD returns: down 40%.

A 3-message WhatsApp sequence recovers abandoned carts at 62%. COD confirmation cuts returns by 40%. Post-purchase sequences drive repeat purchase. And loyalty rewards keep customers coming back.

“We recovered ₹12 lakh in abandoned carts in 60 days. Cart recovery rate went from 3% on email to 62% on WhatsApp. COD returns dropped 40% after the confirmation flow. WhatsApp is now our highest-ROI marketing channel.”

— D2C skincare brand, Mumbai

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62%

Cart recovery rate

40%

Fewer COD returns

3.4×

Higher repeat purchase rate

₹599/mo

Total platform cost

What WA.Expert does for you

The automations that run in the background while you focus on the work.

Abandoned Cart Recovery

3-message sequence: 30 min, 2 hours, 12 hours. 62% of abandoned carts recovered.

COD Confirmation

Instant confirmation + prepaid incentive. Returns drop 40%. COD risk eliminated.

Order and Shipping Updates

Every milestone — confirmed, packed, dispatched, out for delivery, delivered.

Post-Purchase Sequences

Day 3 usage tips. Day 7 review request. Day 30 reorder nudge. Automated.

Win-Back Campaigns

Customers who haven't bought in 60 days get a personalised offer. 28% come back.

WhatsApp Loyalty Programme

Points, rewards, and VIP tiers running entirely on WhatsApp. No app required.

— D2C skincare brand, Mumbai

Frequently asked questions

Does this integrate with Shopify?

Yes. WA.Expert has a native Shopify integration. Cart abandonment, order confirmation, and shipping updates all trigger automatically from Shopify events.

What about WooCommerce?

Yes. WooCommerce integration is available via webhook or the WA.Expert plugin.

How does COD confirmation work?

When a COD order is placed, the bot immediately sends a confirmation message with the order details and an option to prepay at a discount. Customers who confirm have dramatically lower return rates.

Can I personalise messages with the customer's name and product?

Yes. All messages are personalised with customer name, product details, order number, and tracking link pulled from your Shopify or WooCommerce store.