WhatsApp Automation for Doctors and Clinics

25% of your appointments are no-shows. Each costs you ₹800–₹2,000 and an empty slot.

No-shows down 38%.
Appointments confirmed automatically.

WhatsApp reminders 24 hours and 2 hours before every appointment, with a one-tap confirm or reschedule button. Lab reports in 60 seconds. Prescription refill reminders. All automatic.

“Patient calls dropped 80% in week one. Lab reports reach patients in under 60 seconds. The front desk has time for actual patient care now.”

— Multi-specialty clinic, Chennai — 12 doctors

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38%

Fewer no-shows

80%

Fewer support calls

60 sec

Lab report delivery

94%

Appointment confirm rate

What WA.Expert does for you

The automations that run in the background while you focus on the work.

Appointment Booking Bot

Patients book, confirm, or reschedule directly in WhatsApp — no calls to the front desk.

Lab Report Delivery

Report ready triggers an automatic WhatsApp to the patient in under 60 seconds.

Prescription Reminders

Automated refill reminders 3 days before a prescription runs out. 44% of lapsed patients return.

Patient Query Bot

Handles FAQs — fees, timings, directions, insurance — without staff involvement.

No-Show Recovery

When a patient misses an appointment, an automatic message offers the next available slot.

Team Inbox

All patient messages to one WhatsApp number, routed to the right department automatically.

“Patient calls dropped 80% in week one. Lab reports reach patients in under 60 seconds. The front desk has time for actual patient care now.”

— Multi-specialty clinic, Chennai — 12 doctors

Frequently asked questions

Does this work for individual doctors?

Yes. Whether you are a solo practitioner or a 20-doctor hospital, WA.Expert works the same way. You get one WhatsApp number that handles all patient communication.

Can patients book appointments directly?

Yes. WhatsApp Flows let patients select a date, time, and doctor directly in the WhatsApp chat. Confirmed appointments appear in your schedule automatically.

What about patient data privacy?

WA.Expert is DPDP Act compliant. Patient data is stored in India. Opt-in is required before any message is sent. Your WhatsApp conversations are private between you and your patient.

How long does setup take?

Most clinics are live within 1 working day. The appointment bot takes 2–3 hours to configure. Lab report delivery, if you have an existing LIS, connects via API.