Test an AI agent

Always test an agent before customers use it. Testing shows how it answers real questions so you can spot gaps and refine the training. Testing happens in the Playground.

Test it

Make sure your agent is already trained on your files or data.

Go to the Playground section and select the agent you want to test.

If the agent has multiple files, choose whether to test against all files (select "none" for file selection) or a single specific file.

Optionally add instructions — the agent's name, response style, company details — and define a fallback reply for when it can't find an answer.

Type the questions your customers actually ask and review the replies.

Each test query consumes credits

Every message you send in the Playground shows the credits it consumed, and is charged like a real interaction. Test deliberately rather than endlessly — check current pricing with sales or support if you're unsure.

Test the edges

Try the awkward questions too: pricing edge cases, refunds, and anything sensitive. Better to find a weak answer in testing than in front of a customer.

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Want the bigger picture? See the AI feature guide for use cases and strategy.

Test it

Create an AI agent

Train an AI agent on your data

Create a basic AI chatbot

AI bots: greetings, data answers, and intent routing