Always test an agent before customers use it. Testing shows how it answers real questions so you can spot gaps and refine the training.
Open the agent and ask it the questions your customers actually ask. Check that the answers are correct and on-brand. Where an answer is wrong or thin, add or fix the training material and test again. Repeat until the answers are reliable.
Try the awkward questions too: pricing edge cases, refunds, and anything sensitive. Better to find a weak answer in testing than in front of a customer.
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