Once an agent is trained, you connect it to a bot. Three patterns cover most needs.
An AI agent can handle greetings, thanks, and goodbyes naturally, so the conversation feels human before it gets down to business.
A basic AI chatbot answers customer questions using the data you trained it on, your products, policies, and FAQs, without you scripting every reply.
A more complex AI bot detects what the customer wants, their intent, and routes them to the right answer or the right team, giving relevant responses instead of a fixed menu.
Mix AI with normal bot blocks: let the AI understand and answer, and use routers, assignments, and templates for the structured actions. See the Bot Builder docs.
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