AI bots: greetings, data answers, and intent routing

Once an agent is trained, you connect it to a bot. Three patterns cover most needs.

Greetings and small talk

An AI agent can handle greetings, thanks, and goodbyes naturally, so the conversation feels human before it gets down to business.

Answer from your data

A basic AI chatbot answers customer questions using the data you trained it on, your products, policies, and FAQs, without you scripting every reply.

Detect intent and route

A more complex AI bot detects what the customer wants, their intent, and routes them to the right answer or the right team, giving relevant responses instead of a fixed menu.