An AI agent answers customers in natural language, drawing on the data you give it. You create and manage agents from the AI Dashboard, then connect one to a bot so it replies on WhatsApp.
This AI Dashboard agent is WA.Expert's own system, billed through platform credits. If you specifically want to connect your own OpenAI account with your own API key inside a bot flow, that's a separate feature — see the ChatGPT/OpenAI integration guide.
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