Interactive messages add buttons or a list to a message, so customers respond with a tap instead of typing. There are two kinds: reply buttons (up to three) and a list (a menu of options).
{
"messaging_product": "whatsapp",
"to": "919867800451",
"type": "interactive",
"interactive": {
"type": "button",
"body": { "text": "How can we help?" },
"action": { "buttons": [
{ "type": "reply", "reply": { "id": "sales", "title": "Sales" } },
{ "type": "reply", "reply": { "id": "support", "title": "Support" } }
] }
}
}Interactive buttons here work inside the 24-hour window. To send buttons outside it, use an approved interactive template instead.
Inside the platform, the bot builder adds the same buttons with no code. See the message blocks guide.
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