Interactive messages add buttons or a list to a message, so customers respond with a tap instead of typing. There are two kinds: reply buttons (up to three) and a list (a menu of options).
{
"messaging_product": "whatsapp",
"to": "919867800451",
"type": "interactive",
"interactive": {
"type": "button",
"body": { "text": "How can we help?" },
"action": { "buttons": [
{ "type": "reply", "reply": { "id": "sales", "title": "Sales" } },
{ "type": "reply", "reply": { "id": "support", "title": "Support" } }
] }
}
}Interactive buttons here work inside the 24-hour window. To send buttons outside it, use an approved interactive template instead.
Inside the platform, the bot builder adds the same buttons with no code. See the message blocks guide.
Building an integration? If you hit a wall, message us and a developer will help, the only platform in India that answers you live on WhatsApp.
Ask us on WhatsAppWA.Expert gives you full access to the WhatsApp Business Platform (Cloud API). You…
A text message is the simplest call. It works inside the 24-hour customer service…
A template message starts a conversation any time, even outside the 24-hour window, as…
Media messages send an image, document, video, or audio file. You can reference the…