Message blocks send content to the customer. They cover everything from a line of text to a scrollable product carousel.
Send text, a single or multiple images, video, a document, audio, a location pin, or a contact card. Each is its own block you drop into the flow.
The template block sends an approved template, which lets a flow message a customer outside the 24-hour window. The order status block sends an order update, and the carousel block sends a scrollable set of cards, ideal for products or service options.
Plain message blocks only work inside an open service window. To message a customer after it closes, use the template block with an approved template.
Was this helpful? If you are stuck, message us and a real person will help, the only platform in India that answers you live on WhatsApp.
Ask us on WhatsAppThis walks through a simple chatbot flow that greets a customer, offers a menu, and…
A trigger is the starting point of a flow. It decides when the bot runs. Choosing the…
The Ask a Question block collects information from the customer and stores the reply…
A button payload is a hidden value attached to a button. The customer sees a normal…