Send a Mini App via the bot builder

A Mini App becomes interactive when a bot sends it. Drop it into a chat flow and the customer opens the form, fills it, and the bot continues based on what they submitted.

Add it to a flow

Create a bot flow and choose a trigger — for example, a keyword trigger with a condition and channel.

Add a Question block and select WhatsApp Mini App.

Add optional header and body text, then enter a button label (e.g., "Register Now").

Select your Mini App flow — you can select either a Draft or a Published version, and choose which screen it should land on.

Continue the flow using the submitted data, for example confirming a booking or routing the chat.

Save the question, then save and enable the workflow.

Template with a Mini App

You can also build an approved template that opens a Mini App, which lets you send the form outside the 24-hour window. See the Messaging Channels templates guide.

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Want the bigger picture? See the WhatsApp Flows guide for use cases and strategy.

Send a Mini App via the bot builder

Add it to a flow

Store Mini App responses in the CRM

Create a template that includes a Native Flow

Conditional calculations and dynamic logic

Dynamic dropdown using an API