When a customer submits a Mini App (WhatsApp Flow), every field they filled in can be saved automatically to their CRM contact record. This means a booking form, a lead intake form, or a feedback form populates your CRM without any manual entry.
Before you start
RequirementYou need a Mini App (WhatsApp Flow) already created and working. If you haven't built one yet, see the Create a Mini App guide first.
Map Mini App fields to Super Fields
1
Open your Mini App in the WhatsApp Flows section.
2
Click Settings or Configure Response on the Flow.
3
In the Response Mapping section, you will see each field from your form listed (e.g., Full Name, Phone Number, Budget, Interest).
4
For each field, select the Super Field you want it mapped to from the dropdown. If the Super Field doesn't exist yet, create it first in CRM → Super Fields.
5
Map the customer's WhatsApp number to the Contact Phone Number field — this links the submission to an existing contact or creates a new one.
Test the mapping
1
Send the Mini App to yourself (or a test number) via the Bot Builder or manually.
2
Fill in the form and submit it.
3
Go to CRM → Contacts and find the contact that submitted the form.
4
Check that all mapped fields appear correctly in the contact record.
5
If a field is missing, go back to Response Mapping and verify the field name matches exactly.
Phone number matchingIf the submitting contact already exists in your CRM (matched by phone number), the Super Field values will update their existing record. If they are new, a new contact is created automatically.
Use CRM data after form submission
Once responses are stored in Super Fields, you can:
- Trigger an automation when a specific field is filled (e.g., send a welcome message when Budget is set)
- Segment contacts by their form responses (e.g., all contacts where Interest = "Product Demo")
- Route to a specific team member in the inbox based on Super Field value
- Use in broadcast campaigns — send only to contacts where Budget = "₹10L–₹50L"
Was this helpful? If you are stuck, message us on WhatsApp and a real person will help.
Ask us on WhatsApp