Store Mini App responses in the CRM

When a customer submits a Mini App (WhatsApp Flow), their responses need to be captured and stored in the CRM so you can act on them. This works in two stages: first the bot captures the whole response as a single block of data, then a separate step breaks it apart into individual CRM fields.

Step 1: Create the bot flow

Go to Chatbot → Create Bot Flow.

Add a keyword trigger and select the channel.

Save the configuration.

Step 2: Send the Mini App and capture the response

Add an Ask Question block and select WhatsApp Mini App.

Enter a message, e.g., "Please fill the form."

Choose the Flow — Draft or Published — and select the starting screen.

Save the response to a Super Field (e.g., "Flow Response"). At this point, the whole form submission lands as one JSON blob in this single field — not split into individual fields yet.

Step 3: Test the flow

Save and enable the workflow.

Test it from a mobile phone — Mini Apps are not supported on WhatsApp Web.

Check the raw response under CRM → Live Chat → Super Fields.

Test on your phone, not the browser

If your test messages seem to go nowhere while testing in WhatsApp Web, this is why — switch to your phone.

Step 4: Split the JSON into individual CRM fields

The raw response is one JSON object, not separate fields. To turn it into usable, individual CRM fields, add a JSON Extractor step in the Automation Builder.

Add an Automation → JSON Extractor block.

Paste in the UID and the JSON data from your Super Field.

Run and save to see the individual values extracted.

Map each extracted value to its own individual CRM field.

Once split, use the data normally

After the JSON Extractor step, each field behaves like any other CRM field — you can trigger automations off it, use it in segments, or personalise messages with it.

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Want the bigger picture? See the WhatsApp Flows guide for use cases and strategy.

Store Mini App responses in the CRM

Step 1: Create the bot flow

Step 2: Send the Mini App and capture the response

Step 3: Test the flow

Step 4: Split the JSON into individual CRM fields

Create a template that includes a Native Flow

Conditional calculations and dynamic logic

Dynamic dropdown using an API

What are WhatsApp Mini Apps?

Create a Mini App

Super Fields

Send a Mini App via Bot