Voice AI is an AI agent that talks. Instead of only replying in chat, it can hold a spoken conversation with a customer on a call, answering questions and guiding them in natural speech.
Use Voice AI for callers who prefer to speak, for after-hours coverage, or to handle routine enquiries by voice so your team handles the rest. It complements your chat bots rather than replacing them.
A customer might start on a voice call and continue in WhatsApp chat. Voice AI is one more channel on the same platform.
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