WhatsApp supports voice calls, and you can enable them so customers reach your Voice AI agent or your team by calling on WhatsApp.
With voice calling enabled on your number, a customer can place a WhatsApp call. You can route that call to a Voice AI agent that answers and helps, or to your team. The call sits alongside your chats in the same platform.
WhatsApp voice calling for business is rolling out and may depend on your number and region. Confirm it is available on your account before promoting a call option.
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