Add a WhatsApp chat widget to your site

A chat widget is a WhatsApp button that floats on your website. A visitor taps it and a WhatsApp chat with your business opens, turning web traffic into conversations.

Add it

Click Create New Widget. Enter a widget name, select a category, and enter your domain name.

Choose the destination: a WhatsApp channel, a specific WhatsApp number, or chat widget only.

Customise the chat button: position, colour, size, and margins.

Customise the chat screen: title, subtitle, brand colour, text colour, agent profile image, and default text.

Optionally add a pre-chat form — text, email, or date input questions, with responses stored in custom fields.

Set the pre-chat session behaviour: whether it opens by default, and its frequency and duration.

Click Save, then Preview to check how it looks.

Copy the widget code snippet and paste it into your website before the closing body tag.

Starts a real chat

Unlike a contact form, the widget opens an actual WhatsApp chat, so your bots and team inbox take over immediately.

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Add a WhatsApp chat widget to your site

Add it

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Customise the chat widget

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