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HomeHelp & DocsMedia Manager › Upload media and use it in messages
Media Manager

Upload media and use it in messages

Once a file is in the Media Manager, you reference it wherever you send media, in a bot block, a template, or a campaign, without re-uploading. Upload once, use everywhere.

Upload a file

1
Open the Media Manager.
2
Upload your image, video, document, or audio file.
3
Give it a clear name so it is easy to find later.
4
The file is now available to every bot, template, and campaign.

Use it in a message

In a bot's media block, a media-header template, or a campaign, pick the file from your Media Manager library instead of uploading again. Update the file once in the library and every message that references it uses the new version.

One source of truth

Centralising media means a price list or brochure you send often lives in one place. Replace it once and every bot and campaign sends the current version.

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