Bots and automations are stronger together. A bot can collect details in a chat, then hand them to an automation that runs a larger background process, for example creating a record, calling an API, and notifying your team.
In the bot flow, add the step that sends data to the automation builder. The automation receives the data as if from a webhook and runs its workflow. The customer sees a smooth chat while the heavy lifting happens behind the scenes.
Keep the conversation in the bot and the operations in the automation. The bot asks the questions; the automation does the work and the integrations.
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