The Typing Indicator block

The Typing Indicator block displays a brief typing animation to the customer (the three dots that appear when someone is composing a message) before the next message is sent. It makes automated conversations feel more natural and human, reducing the robotic feel of instant back-to-back messages.

Add the Typing Indicator to your workflow

Open your automation in the Automation Builder.

Click the + between two message blocks where you want to show typing.

Select Automation Apps → Typing Indicator.

Set the duration: 1–5 seconds is most natural. More than 5 seconds feels slow.

Save. The typing indicator appears as a brief animation before the next message.

Best practice

Use Typing Indicator before the first message in a sequence to give the impression someone just started typing. Also use it between messages in a multi-message sequence to prevent all messages appearing simultaneously.

Typing Indicator vs Pause block

Feature	Typing Indicator	Pause Block
What customer sees	Typing animation (dots)	Nothing — silence
Duration	1–5 seconds	Minutes to days
Resets session window?	Briefly	No
Best for	Natural conversation feel	Timed delays in sequences

When to use Typing Indicator

Before the first message in a bot or automation to simulate a person starting to type
Between multiple short messages in a sequence so they don't all arrive simultaneously
In customer support automations where you want to preserve a human feel
Before sending a longer response — showing typing for 2–3 seconds signals that something meaningful is coming

Combining Typing Indicator with Pause

For the most natural feel: add a Typing Indicator (2–3 seconds) immediately before each message in a multi-message sequence, and use Pause blocks for longer waits between sequence steps.

Example sequence:
[Trigger: lead submits form]
→ Typing Indicator (2 sec)
→ Message 1: "Thanks! We got your details."
→ Typing Indicator (1 sec)  
→ Message 2: "Someone from our team will call you tomorrow."
→ Pause (23 hours)
→ Stay in Session
→ Pause (1 hour)
→ Typing Indicator (2 sec)
→ Message 3: "Hi! Just following up on your enquiry..."

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The Typing Indicator block

Add the Typing Indicator to your workflow

Typing Indicator vs Pause block

When to use Typing Indicator

Combining Typing Indicator with Pause

Pause block

Stay in Session

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