Getting started with WhatsApp commerce

WhatsApp commerce lets customers browse your products and place orders inside the chat. Getting started means syncing your system fields, turning on the catalogue and cart, and linking a Meta catalogue to your number.

First steps

Sync system fields so product and order data maps correctly.

Enable the catalogue icon on your WhatsApp API number so customers can browse.

Enable cart functionality so they can place orders, not just view products.

Create a Meta catalogue and link it with your WhatsApp API number.

Link the Meta or WhatsApp catalogue as a store front in the Ecommerce section.

Indian sellers: compliance info

To sell via WhatsApp commerce in India, update your business compliance information first. Do this before pushing products live.

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