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HomeHelp & DocsIntegrations › Connect ChatGPT / OpenAI
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Connect ChatGPT / OpenAI to a bot flow

Connect your own OpenAI account directly to a bot flow using the Ask AI block. This is different from WA.Expert's own AI Dashboard agents — here, you use your own OpenAI API key and organisation ID, and OpenAI bills you directly for usage.

Two different AI paths

The AI Dashboard is WA.Expert's own agent system, billed via platform credits. This ChatGPT/OpenAI integration is a separate, bring-your-own-key connection inside the bot builder. Choose based on whether you want platform-managed billing or your own OpenAI account.

Step 1: Clone the base bot template

A ready-made bot template is available to clone as your starting point — check with support for the current template link for your account.

Step 2: Configure the trigger

1
In the first step's trigger, set the channel and keyword.
2
Click Save.

Step 3: Configure the Ask AI block

1
Open the Ask AI block in your flow.
2
Create an authentication by entering your API key and organisation ID from the OpenAI Platform.

Step 4: Customise and test

1
Change the prompt to match your use case — your business, tone, and the kind of questions it should answer.
2
Test the bot to confirm it responds as expected.
Billing is direct with OpenAI

Since this uses your own API key, usage is billed by OpenAI directly to your account, based on their current pricing.

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