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Home › Help & Docs › Payments › Collect payment via Razorpay
Payments

Collect payment via Razorpay

WA.Expert supports native payment collection in WhatsApp. For Indian businesses, Razorpay is the common gateway: a customer places an order and pays without leaving the chat. Setup has two parts — configuring the gateway in Meta's WA Manager, then linking it inside WA.Expert.

Step 1: Configure Razorpay in WA Manager

1
Go to the Channels section, click the WhatsApp icon, and open WA Manager.
2
On the left, select Payment configurations.
3
Click India, then New configuration.
4
Click Get started, select Razorpay as the gateway, and click Next.
5
Enter a config name, select your business category, and choose the purpose code.
6
Click Next, enter your Facebook password, and click Confirm.
7
Click the link icon, then Connect now, and Next.
8
Enter your Razorpay account details, authorise WhatsApp payments, and click Go to Business Manager.

Step 2: Link the gateway in WA.Expert

1
Go to the Payments section and click Add Gateway.
2
Select WhatsApp Payments, enter a reference name, and enter the exact payment configuration name you set in Step 1.
3
Select the payment gateway and click Save.
Pair with order collection

Combine Razorpay with the Ecommerce order-collection flow to ask for address and payment together after an order. See the Ecommerce docs.

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Want the bigger picture? See the WhatsApp Pay guide for use cases and strategy.
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