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Home › Help & Docs › Payments › Sell tickets via a bot with payments
Payments

Sell tickets via a bot with payments

A bot can sell tickets end to end: it collects the details, confirms the order, takes payment, and then issues the ticket. This pattern works for events, workshops, and any paid booking.

The flow

1
Bot setup: send interactive messages to collect details like ticket category and quantity.
2
Confirmation: send a summary before generating the payment link.
3
Payment: collect payment and select the gateway.
4
After payment: a follow-up flow issues the ticket or confirmation once payment is received.
Two flows working together

This uses a selling flow and an after-payment flow. The payment-received trigger starts the second flow. See the Bot Builder triggers guide.

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Want the bigger picture? See the WhatsApp Pay guide for use cases and strategy.
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