Payments are not just collection, they are events you can build on. A successful payment can trigger a confirmation or a fulfilment flow; a failed one can trigger a retry; and a schedule can send reminders before a due date.
The payment received trigger starts a flow when money arrives, for example issuing a ticket or thanking the customer. The payment failed trigger can prompt the customer to try again. Both live in the bot and automation builders.
For invoices and dues, an automation can send a reminder before the date and a follow-up after. See the Automation Builder payment reminders guide for the full pattern.
Pairing collection with payment-event triggers means the whole order, from request to confirmation, runs without manual chasing.
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