Redeem points and rewards

Earning points is half the loyalty loop. Redemption is the half that brings customers back. WA.Expert lets a customer check their balance and redeem points for rewards without leaving the chat.

How redemption works

A customer asks for their balance or browses rewards in the loyalty store. When they redeem, their point balance is reduced automatically and the reward is issued, for example a discount code or a free item added to their next order.

Set up rewards

Open your loyalty store and add rewards with a point cost each.

Decide what each reward gives: a code, a discount, or a product.

Let customers redeem through a bot flow or the store, balances update on their own.

Track redemptions alongside points awarded to see your programme's health.

Make the next step obvious

After someone earns points, tell them what they can redeem and how close they are to the next reward. A nudge at the right moment drives the repeat purchase.

New to loyalty? Start with the Reward Points overview and loyalty store setup.

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