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Home › Help & Docs › Messaging Channels › Connect Facebook and Instagram channels
Messaging Channels

Connect Facebook and Instagram channels

WA.Expert is multi-channel. You can connect a Facebook Page and an Instagram profile so their direct messages land in the same inbox as WhatsApp, handled by the same team and the same bots. Both are included in the plan at no extra cost.

Connect Facebook

1
Go to Channels and choose to add a Facebook Page.
2
Log in with Facebook and grant access to the Page you manage.
3
The Page appears as a channel, ready for the inbox and bots.

Connect Instagram

1
From Channels, choose to add Instagram.
2
Connect the Instagram profile linked to your Facebook Page.
3
Instagram DMs now flow into the same inbox.
One inbox, every channel

Once connected, your team answers WhatsApp, Facebook, and Instagram from one place, with the same canned replies and assignment rules.

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