Marketing templates carry your promotions, offers, and announcements. An interactive one adds tappable buttons, quick replies, or call-to-action links so customers respond with a tap instead of typing.
If an approved template isn't visible in the dropdown in bulk campaigns, bot builder, automation builder, or live chat, go to Channels → Template Manager → Sync Templates.
Keep promotional content in the Marketing category, fill every variable with a sample value, and avoid policy breaches like misleading claims. These are the usual rejection reasons.
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