If a bot is not starting or replying, the cause is almost always one of a short list. Work through them in order.
The workflow is not enabled. The trigger keyword does not match what the customer sent. A chat marked as done stops a New Message trigger from firing again until it is reopened. Two flows compete for the same trigger. Or a broken step halts the flow.
This catches many people: a chat marked as done can block a New Message trigger from firing again. Reopen the chat and the bot responds.
Still stuck? Message us and a real person will help, the only platform in India that answers you live on WhatsApp.
Ask us on WhatsAppIf your number stays on Pending after registration, the cause is almost always a…
Registration or migration can fail for a few predictable reasons. Work through these…
Meta reviews every template and can reject one. The reasons are usually…
When messages do not reach customers, the cause is usually the messaging rules rather…