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HomeHelp & DocsTroubleshooting › Template was rejected
Troubleshooting

Template was rejected

Meta reviews every template and can reject one. The reasons are usually straightforward to fix.

Common reasons

The template is in the wrong category, for example a promotion submitted as utility. Variables have no sample values, so the reviewer cannot judge it. The content has a policy issue, like a misleading claim or prohibited content. Or formatting and placeholders are broken.

Fix it

1
Pick the correct category: Marketing for promotions, Utility for transactional, Authentication for codes.
2
Fill every variable with a realistic sample value before submitting.
3
Remove any policy-breaching content and keep claims accurate.
4
Check placeholders are sequential and the formatting is clean, then resubmit.
Category is the usual culprit

Most rejections come from sending marketing content under the utility category. Match the category to the actual content and the approval usually clears.

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