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Home › Help & Docs › Troubleshooting › Business Account Locked
Troubleshooting

Business account has been locked

This error usually appears when WhatsApp has temporarily stopped messaging operations for your WhatsApp Business Account — often tied to a policy violation, a suspicious activity flag, or repeated quality issues on the number.

This is a hard reset, not a quick fix

There is no in-dashboard toggle to unlock a genuinely restricted account. The reliable path is to start clean with a new Facebook Business Manager, a new phone number, and a fresh WhatsApp Business Account registration.

How to recover

1
Create a new Facebook Business Manager (FB BM). Restrictions are often tied to the current FB BM, so a fresh one can bypass the limitation.
2
Get a new phone number. The ban may be tied to the number itself, not just the account.
3
Register a fresh WhatsApp Business Account with the new FB BM and new number. This resets your account status and can resume normal operations. See the Register a new number guide.

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