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HomeHelp & DocsTroubleshooting › Restricted From Creating Template
Troubleshooting

Restricted from creating a new template

If you see the error "Your WhatsApp Business Account is restricted from creating a new template," the account itself has hit a restriction that blocks new template submissions. This is usually resolved by moving the number to a fresh account rather than waiting it out.

Read this before you proceed

Moving to a new WhatsApp Business Account means you lose your existing approved templates, and if applicable, your green verification tick. Only do this if you genuinely cannot create new templates and need to keep sending.

How to resolve it

1
Delete the number from WA Manager. Remove the affected phone number from the WhatsApp Manager of the current WhatsApp Business Account it is associated with.
2
Register as a new WhatsApp channel. Re-register the same number as a fresh WhatsApp channel, but under a different WhatsApp Business Account. See Register a new number for the full steps.

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