Integration · E-commerce
WooCommerce + WhatsApp: order and delivery messages
Send WooCommerce order confirmations, status updates and cart reminders on WhatsApp. Official WooCommerce video plus the WA.Expert setup steps.
What is WooCommerce?
WooCommerce is a free, open-source ecommerce plugin built on WordPress.
Watch
Official video from WooCommerce
What is WooCommerce?Watch on YouTube
WA.Expert tutorial
WooCommerce order messages on WhatsAppWatch on YouTube
Videos load from YouTube only when you press play.
What businesses do with it on WhatsApp
- Order placed, processing and completed messages
- Delivery updates with a tracking link
- Abandoned cart reminders
- COD confirmation before dispatch
- Repeat-purchase reminders for consumables
How to connect WooCommerce with WA.Expert
- In WA.Expert, create an automation with a Custom Webhook trigger and copy its URL.
- In WordPress, open WooCommerce, then Settings, Advanced, Webhooks, and add a webhook. Choose the topic (for example Order created) and paste the URL.
- Capture a test order in the Automation Builder so the order fields map.
- Add a Send Template Message step and map the billing phone, name and order number.
- Save and enable the workflow.
Full walkthrough with screenshots: Connect Shopify and WooCommerce.
Questions
Does this need a WordPress plugin?
No plugin is required for order messages. WooCommerce's built-in webhooks send the order data to WA.Expert.
Will it work with my theme?
Yes. Webhooks run on the server side, so your theme does not matter.
Can customers reply?
Yes. Replies land in the WA.Expert team inbox, where your team can answer.