This walks through a simple chatbot flow that greets a customer, offers a menu, and routes each choice to the right team. It is the pattern most businesses start with.
Build the flow
1
Click Create Bot Flow and give it a name.
2
Add a WhatsApp Chatbot trigger, choose Hot Keyword, pick the channel, and add a keyword such as hi or hello. Save.
3
Add a Send Message block with a text greeting.
4
Add an Ask a Question block, set it to interactive, and add buttons such as Sales, Support, and Demo. Save the answer to a field.
5
For each button set the action: assign to an agent, ask a follow-up, or request an upload. Add a Stay in Session block to keep the chat going.
6
Save and enable the workflow.
Validate answers
On a question block, add a validation message and set the expected answer type so bad data never enters your flow.