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Home › Help & Docs › Bot Builder › Create dynamic buttons and lists from Google Sheet data
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Create dynamic buttons and lists from Google Sheet data

Instead of hardcoding button options in your bot, you can pull them live from a Google Sheet and display them as an interactive list. This is useful for product catalogues, service menus, complaint categories, or any list that changes over time — update the sheet and the bot's options update automatically.

Use case

A service centre bot asks 'Enter your billing number' then shows a dynamic list of all open complaints linked to that number, pulled live from a Google Sheet. The user picks one to see its status.

Step 1: Capture the lookup value

1
Add a keyword trigger and an Ask a Question block.
2
Ask the user for the value to look up (phone number, membership ID, etc.).
3
Save the response to a Bot Field.

Step 2: Fetch matching rows from Google Sheets

1
Add a node → Automation App → Google Sheets → Lookup Rows.
2
Connect your Google account, select the spreadsheet and sheet.
3
Set the lookup column and map it to the Bot Field from Step 1.
4
Set condition to Equal to.
5
Run and save. Store: number of rows found and full row data (JSON) in Bot Fields.

Step 3: Add a router for zero results

1
Add a Router.
2
If rows = 0: send 'No records found.' and optionally loop back.
3
If rows > 0: proceed to Step 4.

Step 4: Create the dynamic list

1
Add a node → Send Message → Interactive Message → Dynamic List.
2
Map Title to a relevant field (e.g., complaint type or product name).
3
Map Description to a detail field (e.g., date, amount).
4
Map Value to a unique identifier (e.g., complaint number or row ID).
5
Save the user's selection to a Bot Field.
6
Use the selected value in subsequent messages or API calls.
7
Save and enable the workflow.

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