The GoTo block: reuse flow steps

The GoTo block jumps the conversation to another step, or even to another bot. It lets you reuse a shared section instead of rebuilding it, which keeps large flows tidy and consistent.

Common uses

Send several menu options to one shared “talk to an agent” step. Jump from a short campaign bot into your main support bot. Loop a customer back to a menu after they finish a branch.

Set it up