Integration · Social channels
Facebook Messenger + WhatsApp: automate Page chats and comments
Automate Facebook Page messages and comment replies in the same builder as WhatsApp. Official Meta video plus setup steps.
What is Facebook Messenger?
Messenger lets a business's Facebook Page answer people who message it, with automatic replies, live agents or both.
Watch
Official video from Meta Developers
Introducing business messaging for developersWatch on YouTube
WA.Expert tutorial
Build a Facebook Page chatbotWatch on YouTube
Videos load from YouTube only when you press play.
What businesses do with it on WhatsApp
- Auto-reply to Page messages
- Reply to comments on a specific post
- Send people from Facebook to WhatsApp
- Handle Messenger chats in the shared team inbox
How to connect Facebook Messenger with WA.Expert
- In WA.Expert, go to Channels and add your Facebook Page. Log in and grant access to the Page.
- Copy the post ID from the three-dot menu on the post you want to automate (for comment replies).
- Create a bot flow, add a trigger and choose Facebook Page Chat Bot, for example When a comment is received.
- Build the reply, then save and enable.
Full walkthrough with screenshots: Build a Facebook Page chatbot.
Questions
Can one bot work on WhatsApp and Facebook?
You build the flows in one place. Each channel has its own trigger, so you can reuse steps across them.