A carousel template message shows 2–10 cards in a horizontal scroll inside WhatsApp. Each card has an image, a body text, and up to 2 buttons. Carousels are effective for product showcases, package comparisons, property listings, and any use case where you want to present multiple options visually.
Carousel templates must be created and approved in Messaging Channels → Templates before you can use them in a bot. A carousel template has a fixed number of cards — decide how many cards you need before creating the template.
product_id:1, Card 2 has payload product_id:2. Use these payloads to route the conversation based on which product the user tapped.After the carousel, add a Router block that checks which payload was received. Route product_id:1 to one flow path and product_id:2 to another. This lets you show different follow-up messages or collect different information depending on which card the user chose.
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Read guide →Full reference for all message block types in the bot builder.
Read guide →Route different carousel button taps to different parts of your flow.
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